When you need this service
Faults reach users first
Users report faults before IT knows about them, and the same problems keep coming back.
Many sites and links
Branches, links and telecom providers that no one watches as one picture, so faults take long to locate.
Monitoring that depends on individuals
Monitoring that depends on one or two people's attention, with no written procedure or escalation when something fails.
Management needs visibility
No clear view of availability, capacity and recurring faults to plan upgrades and hold vendors to account.
The challenge
The NCA Essential Cybersecurity Controls (ECC) tie cybersecurity to business continuity, and ISO 22301 requires a documented ability to detect and recover from disruption. A network nobody watches after hours is a gap in both.
Most outages start as small signals: a flapping link, a filling disk, an expiring certificate, an overheating device. Small IT teams have no time to chase those signals, so faults reach users first.
A NOC gives you a dedicated eye on the infrastructure, a documented action for each fault type, and reports that show management where problems recur and why.
How we work
- 1
Discovery and onboarding
We inventory devices, links and critical services, connect them to the monitoring platform via SNMP, NetFlow and vendor APIs, and set thresholds and service priorities.
- 2
Monitor and resolve
Operators track alerts, resolve first-line faults from runbooks, and escalate anything beyond their authority to your teams or vendors with a documented ticket.
- 3
Report and improve
Periodic availability, performance and recurring-fault reports, with a review session to adjust thresholds, update procedures and fix structural gaps.
What is included
Availability and performance monitoring
Monitoring of routers, switches, firewalls, wireless, links and SD-WAN, with latency and packet-loss measurement.
Server and storage monitoring
Tracking of physical and virtual servers, HCI environments, storage capacity, backup jobs, temperature and power.
Incident and ticket management
Fault classification and logging in a ticketing system integrated with yours, under an agreed escalation matrix.
Vendor coordination
Raising and chasing cases with telecom providers and manufacturers through to closure.
Change and configuration management
Device configuration backups, detection of unauthorised changes and execution of changes within approved windows.
Handover to security monitoring
Network logs forwarded to your SIEM, and suspected security events passed to whoever runs your security monitoring: our managed SOC where its licence scope allows, or your appropriately licensed provider.
Dashboards
Live dashboards for service, link and capacity status, with access for your teams and management.
How to work with us
Monitoring and escalation
We watch, classify and escalate faults to your teams or vendors with a documented ticket; your team makes the changes.
Monitoring and resolution
We also resolve first-line faults from runbooks and carry out changes within approved windows, as set in the authority matrix.
On your tools or ours
We work on your monitoring platform where it does the job, or provide one; monitoring hours are set in the contract.
Infrastructure implementation, IT operations, NOC or SOC?
Four connected services, each with a different job. You can start with one and add others when you need them.
Infrastructure
- You need it when you say
- We need to build or modernise our technology environment.
- What it covers
- Design, supply, installation, configuration and handover: data centres, servers, storage, backup, networks and power.
- How it is delivered
- A project with a defined scope and timeline, which can be followed by a support and maintenance contract.
- What you receive
- An environment ready to run with hardened configuration, plus design and handover documents.
Managed IT Services
- You need it when you say
- We need our IT run and supported every day.
- What it covers
- User support, server and device management, patching, backup, changes and vendors.
- How it is delivered
- A managed-services contract with agreed service levels, delivered remotely or by resident engineers on your site.
- What you receive
- Stable day-to-day operation, regular reports and periodic health checks.
Network Operations Center (NOC)
This page- You need it when you say
- We need the availability and performance of our network and systems watched.
- What it covers
- Monitoring of devices, links and servers, fault handling and escalation, and coordination with vendors and telecom providers.
- How it is delivered
- An ongoing service with monitoring hours and an authority matrix agreed in the contract.
- What you receive
- Dashboards, fault runbooks, and availability and capacity reports.
Managed SOC
- You need it when you say
- We need cyber threats detected and analysed.
- What it covers
- Threat monitoring and detection, analysis and investigation, and containment recommendations.
- How it is delivered
- An ongoing service under our Managed Security Operations Center (MSOC) Services Licence — Tier 2.
- What you receive
- Analysed alerts, regular reports and remediation recommendations.
A Tier 2 licence authorises the provision of managed SOC services to any organisation other than government entities and organisations that own, operate or host critical national infrastructure.
Service details: Managed SOC
Frameworks and regulations
We align the service with the frameworks your organisation is subject to.
- NCA ECC
- ISO 22301
- ISO 27001
- CST CRF
Frequently asked questions
What is the difference between a NOC and a SOC?
The NOC is about availability and performance; the SOC is about threats. An outage can be a symptom of an attack and vice versa, so the NOC passes suspected security events to whoever runs your security monitoring: our managed SOC where its licence scope allows, or your appropriately licensed provider.
Do we need to replace our current monitoring tools?
No. We work with your existing tools where they do the job, and suggest a different platform only where there is a documented coverage gap.
Who makes changes on the devices?
As agreed in the authority matrix. We can be limited to monitoring and escalation, or carry out changes within approved change windows.
How are service levels measured?
Indicators are agreed in the contract, such as availability ratios and ticket response by priority, measured from the platform and shown in the periodic report. We do not publish generic numbers because every environment differs.
What affects the cost of a managed NOC?
The number of devices, links, sites and services monitored, and the monitoring hours agreed. Cost also depends on whether we only monitor and escalate or also resolve faults and carry out changes, on integration with your ticketing system, and on how many vendors and telecom providers we coordinate with. We set this out in a written proposal after discovery.
What do we need to provide to start?
An inventory of devices, links and critical services, current network diagrams, and read-only monitoring access such as SNMP credentials or vendor API keys. We also need your service priorities, support contracts with vendors and telecom providers, and named escalation contacts on your side.
Can government entities and critical national infrastructure use the managed NOC?
Availability and performance monitoring is a different service from managed cybersecurity monitoring. We assess each engagement with these organisations against its scope and the applicable procurement, security and approval requirements. Our NCA Managed Security Operations Center (MSOC) Services Licence — Tier 2 does not authorise managed SOC services for government entities or for organisations that own, operate or host critical national infrastructure, so any security monitoring in scope stays with their appropriately licensed provider.
Related services
IT Infrastructure & Managed Operations
Managed IT Services
IT operations and support by a managed team or resident engineers, with agreed service levels and regular reporting.
IT Infrastructure & Managed Operations
Infrastructure
Data centres, servers, storage, backup and networks designed and delivered to security standards from day one.
Detect & Respond
Managed SOC
24/7 monitoring, analysis and response under an NCA licence.
Security Solutions
Network Security & Micro-Segmentation
Next-generation firewalls and segmentation that limit the blast radius of any breach.
Contact
Let's talk about what you need
We answer enquiries through the form, WhatsApp, a call or email.
Mobile (calls and WhatsApp)
+966 59 750 4669Email
info@datasec.sa