Network Operations Center (NOC)A network watched continuously, faults handled before users notice

The NOC is about availability and performance; the SOC is about threats. We run both in an integrated way, since an outage can be a symptom of an attack and vice versa.

No. We work with your existing tools where they do the job, and suggest a different platform only where there is a documented coverage gap.

As agreed in the authority matrix. We can be limited to monitoring and escalation, or carry out changes within approved change windows.

Indicators are agreed in the contract, such as availability ratios and ticket response by priority, measured from the platform and shown in the periodic report. We do not publish generic numbers because every environment differs.

The number of devices, links, sites and services monitored, and the monitoring hours agreed. Cost also depends on whether we only monitor and escalate or also resolve faults and carry out changes, on integration with your ticketing system, and on how many vendors and telecom providers we coordinate with. We set this out in a written proposal after discovery.

An inventory of devices, links and critical services, current network diagrams, and read-only monitoring access such as SNMP credentials or vendor API keys. We also need your service priorities, support contracts with vendors and telecom providers, and named escalation contacts on your side.

No. As with our managed SOC and MDR, the managed NOC is not offered to government entities or to organisations that own, operate or host critical national infrastructure. For those organisations we provide compliance assessment, advisory, testing and solutions instead.